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Luo Shu (Tử Vi)

Account Deletion Instructions

Version
1.0.0
Last updated
07 Nov 2026
Contact
contact@ryleth.dev

Last updated: 7 November 2026

This English document is a translation of the Vietnamese original. Where the two differ, the Vietnamese version governs.

This document provides step-by-step instructions on how to permanently delete your user account and associated personal data within Luo Shu (Tử Vi). This procedure complies with Apple App Store Guideline 5.1.1(v) and Google Play User Data policies.

Luo Shu (Tử Vi) includes a native, automated self-deletion feature accessible directly within the App interface. It requires no phone calls, no waiting period, and no administrative fees.

Follow these 4 simple steps:

  1. Launch the App: Open Luo Shu (Tử Vi) on your device and make sure you are signed in to the account you wish to delete.
  2. Navigate to Profile: On the top bar of the main screen, tap your Avatar icon to open the Profile screen.
  3. Select Delete Account: Scroll to the Account section and tap Delete Account.
  4. Confirm Permanent Deletion: A confirmation dialog will outline the data to be purged and the non-refundable coin policy. Type the confirmation keyword DELETE (or XÓA) into the text field and tap Delete Permanently.

Once confirmed, the App immediately invokes our secure backend deletion endpoint. All cloud data associated with your account is deleted permanently and you will be signed out back to the welcome screen.

2. What Data Is Purged

When your account deletion is processed, the following cloud-stored information is deleted immediately and irreversibly:

  • Account Credentials: Your email address, Supabase Auth user ID, and associated authentication records.
  • Astrological Chart Records: All saved charts, including subject names, birth dates, birth times, gender, location coordinates, star placements, and personal notes.
  • AI Consultation History: All prompts, questions, conversation logs, and interpretation history with the AI Assistant.
  • Coin Balance & Ledger: Your virtual coin balance and historical ledger transaction entries.

No archived copies or database backups retain your personally identifiable records once the deletion sequence completes.

3. Local Device Data

Locally cached data and active login tokens are cleared from your device immediately upon deletion. To remove any remaining local application caches, you can uninstall the application from your device.

4. Important Notice Regarding Coin Balances

Per our Terms of Service and service architecture (ADR-0038):

  • Consumable virtual coin packs are non-refundable digital goods.
  • When an account is deleted, all remaining unused coins are forfeited immediately and permanently. They cannot be restored, transferred, or refunded.
  • If you have an active coin balance, please consider utilizing your coins before requesting account deletion.

5. Email Deletion Request (Fallback Option)

If you have uninstalled the App, lost access to your device, or encounter technical difficulties that prevent in-app deletion, you may request account deletion via email:

  • Recipient: contact@ryleth.dev
  • Subject: [Luo Shu] Account and Data Deletion Request
  • Required Details:
    1. The exact email address registered with your Luo Shu account.
    2. An explicit statement confirming that you are the account owner and authorize the permanent deletion of your account and all associated data and coin balances.

Processing Time: For security purposes, we may send a verification email to your registered address. Deletion will be fully executed within 7 business days of identity confirmation.